Privacy notice
Version 3 · 3 November 2026
This explains what personal data Fix It Proper collects, why, who it's shared with and your rights under the UK GDPR and the Data Protection Act 2018.
Who we are
Fix It Proper is run by [business name and address], the data controller for your information. Contact us about your data at [privacy contact email].
What we collect and why
| Information | Why we need it | Lawful basis |
|---|---|---|
| Your name, email address, password (stored scrambled, so nobody can read it) and trade | To set up and run your account, log you in, and tailor guidance to your trade | Contract: to provide the service you asked for |
| Your Gas Safe registration number | To confirm you've declared you're registered before the app gives guidance on gas work, as a safety measure | Contract, and our legitimate interest in keeping gas guidance to registered engineers |
| Voice recordings when you tap the microphone | To write down what you said, so you can talk instead of typing | Contract, with your agreement when you set up your profile |
| Photos and questions you send | To work out the problem and give you step-by-step guidance | Contract, with your agreement when you set up your profile |
| Your plan, payment status and how many jobs you've used | To run your subscription and apply your plan's limits | Contract |
| Your agreement to the warning and this notice, with the date | To keep a record of what you agreed to | Legal obligation and legitimate interest |
We don't use your data for advertising, and we don't sell it.
Who we share it with
- Anthropic (Claude), the AI service that reads your photos and questions and writes the answers. It acts as our processor under a data processing agreement. Your name and Gas Safe number are not sent to it. It is only told your trade and whether you've declared you're Gas Safe registered.
- Deepgram, the speech-to-text service that writes down what you say when you use the microphone. It acts as our processor. It only receives the recording, not your name or Gas Safe number.
- Stripe, which takes subscription payments. Your card details go straight to Stripe and never reach us. Stripe gets your name and email to set up your subscription.
- Our email provider, to send password reset emails.
- Our hosting provider, which runs the app's server and stores your account.
Some of these providers may process data outside the UK. Where they do, we rely on the UK's approved safeguards, such as the International Data Transfer Addendum or UK adequacy regulations.
How long we keep it
- Your account (name, email, trade, Gas Safe number, plan and job counts) is kept while you have an account. If you delete your account, it's deleted straight away. Accounts unused for 2 years are deleted.
- Payment records are kept by Stripe and by us for 6 years, as the law requires for tax.
- Voice recordings are sent to be written down and are not saved by us.
- Chats and photos are not saved by us once you start a new job or close the app. Our AI provider may keep requests for a short time under its own terms for safety and abuse monitoring, and does not use them to train its models.
Be careful what you photograph
Please avoid photographing people, house numbers, addresses, letters or documents with customers' details. Fix It Proper only needs to see the kit you're working on.
Your rights
You have the right to access your data, correct it, have it deleted, restrict or object to how it's used, and take a copy of it. You can delete your account at any time from Your account → Delete my account. For anything else, contact us at the address above. We'll reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes
If we change this notice, we'll update the version and date above and ask you to agree again in the app.